eg77's Privacy Policy

1.1 Registration and Account Information

When you create an account at eg77, we collect the following information:

• Full name (legal name)
• Date of birth (for age verification — for users aged 21 and above only)
• Email address
• Mobile number
• Password (stored in encrypted form)
• Preferred currency (Bangladeshi Taka — BDT)

1.2 Identity Verification (KYC) Information

During the account verification process, we may collect:

• National ID (NID) or passport copy
• Proof of address document (utility bill or bank statement)
• Selfie or photo (to confirm identity)

This information is used solely for identity verification and fraud prevention purposes.

1.3 Financial Transaction Information

During deposits and withdrawals, we process the following information:

• bKash, Nagad, Rocket, or Upay mobile number
• Transaction amount and date
• Transaction ID and reference number
• Account balance and history

We do not store full card numbers directly — all financial information is protected through SSL encryption.

1.4 Automatically Collected Information

When you use our platform, we automatically collect:

• IP address and device type
• Browser type and version
• Operating system
• Page visit time and duration
• Cookie and session data
• Referral URL

Service Delivery and Operations

We use the information we collect for the following purposes:

• Creating, managing, and verifying accounts
• Processing and confirming financial transactions
• Operating gaming and betting services
• Providing bonuses, rewards, and promotions
• Processing VIP program and cashback

Security and Fraud Prevention

To ensure platform security, we use information for:

• Detecting suspicious transactions and multiple accounts
• Complying with anti-money laundering (AML) regulations
• Preventing minors from using the platform
• Blocking account hacking and unauthorized access

Communication and Support

• Providing 24/7 live chat support in Bengali
• Sending account-related notifications
• Sending transaction confirmation messages
• Sharing promotional offers and news with your consent

What Cookies Are and Why They Are Used

Cookies are small text files stored on your device. eg77 uses the following types of cookies:

• Essential cookies: Maintaining login sessions and ensuring core site functionality.
• Functional cookies: Remembering your language preferences and settings.
• Analytics cookies: Analyzing site usage and improving services.

You can manage cookies by changing your browser settings. However, disabling certain cookies may affect site functionality.

When Information Is Shared

eg77 does not sell your personal information to third parties. Information may be shared in the following limited circumstances:

• Payment processors: Information required to complete transactions via bKash, Nagad, Rocket, and Upay.
• Game software providers: For operating gaming activities with providers such as Pragmatic Play, Evolution Gaming, JILI, Spribe, and PG Soft.
• Security and identity verification services: To complete the KYC process.
• Legal obligations: To comply with valid court orders or directions from regulatory authorities.

What We Do Not Do

• We do not sell your information to advertisers
• We do not share information with third parties for marketing purposes without your consent
• We do not share confidential financial information unnecessarily

Technical Security

eg77 uses advanced technology to keep your information secure:

• SSL/TLS encryption: All data transmissions are protected through 256-bit SSL encryption.
• Secure servers: Your data is stored on safe, access-controlled servers.
• Two-factor authentication: An additional security layer for your account.
• Password hashing: Passwords are never stored in plain readable form.
• Regular security audits: To identify and address system vulnerabilities.

Administrative Security

• Regular staff training on data protection
• Limited staff access to personal information
• Strict internal privacy policy compliance

Retention Policy

eg77 retains information according to the following policy:

• Active accounts: All information is retained for as long as the account remains active.
• Closed accounts: Information may be retained for a specified period after account closure in accordance with legal and regulatory requirements.
• Financial transaction records: Long-term retention in accordance with AML regulations.
• KYC documents: Securely retained after identity verification is complete and deleted in accordance with applicable law when required.

Rights You Have

As a registered user of eg77, you have the following rights:

• Right to access: You may request to know what information we hold about you.
• Right to rectification: You may request correction of inaccurate or incomplete information.
• Right to erasure: In certain circumstances, you may request that your information be deleted.
• Right to object to processing: You may request to stop marketing communications.
• Right to lodge a complaint: You may file a complaint regarding a breach of our privacy policy.

To exercise these rights, contact our support team at: [email protected]

Age Restrictions

eg77 is a responsible platform. We clearly state:

• This platform is for users aged 21 and above only.
• We do not knowingly collect any information from minors.
• If a user is found to be a minor, their account will be closed immediately.
• Upon becoming aware of a minor's account, their information will be promptly deleted.

Updates and Notifications

eg77 reserves the right to amend this Privacy Policy as needed. In the event of changes:

• The revised policy will be published at eg77.cam/privacy-policy.
• For significant changes, a notification will be sent to the registered email address.
• The date of the change will appear at the top of the page as "Last Updated".
• Continued use of the platform after changes have been made will be considered as your acceptance of the new policy.

How to Contact Us

For any questions, complaints, or requests regarding privacy, please contact us:

• Email: [email protected]
• Live Chat: Bengali support is available 24 hours a day, 7 days a week.

We generally try to respond to your request within 24 hours.